Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence.

✍ Role Overview:

The Client Success Coordinator serves as the primary bridge between prospective clients and Floowi's recruitment operations, combining consultative sales with hands-on account management across the full client lifecycle. In this role, you will lead discovery calls to assess client hiring needs and communicate Floowi's value proposition, then transition into a dedicated account manager once a placement is made. You will maintain ongoing client relationships, support process continuity throughout active recruiting engagements, and proactively identify opportunities to expand the partnership. This position is ideal for a relationship-driven professional who thrives in a fast-moving, client-facing environment and understands the nuances of talent acquisition.

🌎 Location: 100% Remote (LATAM only)
🗣 Language Requirements: Advanced English (C1+)
⏰ Schedule: Full-time, aligned with EST
😀 Start Date: ASAP

💰 Compensation & Benefits:

• Competitive salary in USD

• Remote-first flexibility. Work from anywhere.

• A monthly flexible benefits budget, in addition to your salary.

• PTO and paid U.S. holidays

💼 Responsibilities:

• Lead consultative discovery calls with prospective clients to assess hiring needs, define role requirements, and present Floowi's services and pricing structure.

• Serve as the primary point of contact throughout active recruiting engagements, ensuring clear and consistent communication between clients and the internal recruitment team.

• Transition into an account management capacity post-placement, overseeing client satisfaction, addressing issues as they arise, and maintaining long-term relationship continuity.

• Identify and pursue upselling and cross-selling opportunities by aligning additional Floowi services with evolving client needs.

• Drive client retention through regular check-ins, feedback loops, and proactive solutions that anticipate future hiring requirements.

• Collaborate with recruitment, operations, and marketing teams to refine workflows, share client insights, and ensure service delivery aligns with client expectations.

• Stay current on market trends and hiring challenges to provide clients with relevant strategic guidance throughout their recruitment efforts.

💡 Qualifications:

• Prior experience in account management, customer success, or sales, preferably within a recruiting or staffing environment.

• Demonstrated ability to conduct consultative client conversations and translate business needs into actionable hiring strategies.

• Proven track record managing multiple client accounts simultaneously with strong organizational and prioritization skills.

• Solid understanding of end-to-end recruiting processes and talent market dynamics.

• Strong grasp of client retention strategies and relationship-building practices in a service-based context.

• Experience with upselling or cross-selling within a service-based context is a plus.

• Ability to analyze client feedback and usage data to surface actionable insights and inform retention strategies.

• Self-directed work style with strong problem-solving capabilities and comfort operating independently in a remote environment.

📩 If you meet the experience outlined above, we'd love to hear from you. Please apply—our team is excited about your application and will be in touch as soon as possible.